Client Success Manager

Client Success Management is an integration of functions and activities of Marketing, Sales, Professional Services, Training and Support into a new profession to meet the needs of recurring revenue model companies.

The Client Success Manager is responsible for developing and maintaining good client relationships which promote retention and loyalty. The position involves working closely with clients ( from Fortune 500 brands to small brands) in a proactive manner to ensure their satisfaction with Popular Chips platform and to improve upon areas of dissatisfaction.

Additionally, the CSM will also be involved in B2B marketing strategies to gain new clients and to grow usage of our product.

Where?

Singapore – One-North

What is Popular Chips?

Popular Chips is an innovative Influencer Marketing startup which has released the world’s first and unique worldwide AI-driven Influencer Marketing Analytics.

Our SaaS software is the only one in the world able to:

Search for ANY influencer & celebrity in the world;

Provide demographics (country, age, gender) for the followers of any influencer;

Provide Fraud and Spam detection (fake/inactive follower identification);

Offer a built-in search engine to find the best influencers in the market based on specific criteria;

Showcase a built-in Social Listening platform connected to influencers' performances;

Offer up to 24 months of historical data and anything a brand would need to scale their business and return on investment.

Your role

The CSM is focused on:

Educating our clients on the flexibility and capabilities of our software so they are encouraged to continue being our clients;

Provisioning of new-user training, providing recurring training, overviews and previews of new releases;

Developing and maintaining relationship with clients, including increasing product adoption, ensuring retention, and satisfaction;

Maintaining a deep understanding of the product and talking with clients about the most relevant features/functionality for their specific business needs;

Driving continued value of products and services by contacting new clients proactively with custom Influencer Marketing analyses on LinkedIn or Instagram;

Creating support documents, which would allow for self-service support;

Writing blog articles on Influencer Marketing to attract new clients.

For whom we are looking

Strong team player but still a self-starter;

Ability to work with minimum direction to achieve goals;

Thrives in a multitasking environment and can adjust priorities on the fly;

Excellent communications skills (presentation, written, and verbal);

Strong analytical skills, as well as the ability to think “outside-the-box”;

Ability to work in a highly dynamic, fast paced and small working environment.

Apply via email at careers@popularchips.com