99.co
About the company: 

99.co is Singapore's Fastest Growing Property Portal which helps you discover the best way to find houses, condominiums, apartments and HDBs for sale & rent in Singapore.

Job Description and Requirements:  

99.co is looking for a Super Intern (Happiness) to join our diverse team of people who are passionate about taking the real estate industry properly into the age of technology through innovation and a desire to solve its multitude of challenges.

What you'll do:

* A double agent: be the voice of the team when talking to users, and the voice of our users when feeding back feature requests to the team

* Keep track of client feedback and feature requests, communicate it with the team to further improve our digital product

* Address support tickets and identify top user issues; work with the larger team to proactively find relevant solutions.

* Answer general questions about us via in-app chat/e-mail/phone calls/SMS

* Compile and update FAQs /self-help guides to educate and address client needs

* Engage with the 99.co community through various social media channels; provide friendly and personalised support as and when required

* Assist with projects; such as streamlining of support workflow processes as and when required

What you have/are/will be:

* Communicate fluently and comfortably in English, and conversational Chinese

* The ability to write and create content creatively and effectively

* A passion for making a difference for our users

* Relentlessly resourceful at problem-solving

* Be responsive and take initiative

* A healthy curiosity to learn about various aspects of the industry

* A keen eye for detail

* A desire to learn, grow and contribute beyond the immediate job scope

Job Type

Internship

Salary

$700 - $1000

Status

Open

Closing Date

Aug 23 2019