99.co is Singapore's Fastest Growing Property Portal which helps you discover the best way to find houses, condominiums, apartments and HDBs for sale & rent in Singapore.
99.co is looking for a Super Intern (Happiness) to join our diverse team of people who are passionate about taking the real estate industry properly into the age of technology through innovation and a desire to solve its multitude of challenges.
What you'll do:
* A double agent: be the voice of the team when talking to users, and the voice of our users when feeding back feature requests to the team
* Keep track of client feedback and feature requests, communicate it with the team to further improve our digital product
* Address support tickets and identify top user issues; work with the larger team to proactively find relevant solutions.
* Answer general questions about us via in-app chat/e-mail/phone calls/SMS
* Compile and update FAQs /self-help guides to educate and address client needs
* Engage with the 99.co community through various social media channels; provide friendly and personalised support as and when required
* Assist with projects; such as streamlining of support workflow processes as and when required
What you have/are/will be:
* Communicate fluently and comfortably in English, and conversational Chinese
* The ability to write and create content creatively and effectively
* A passion for making a difference for our users
* Relentlessly resourceful at problem-solving
* Be responsive and take initiative
* A healthy curiosity to learn about various aspects of the industry
* A keen eye for detail
* A desire to learn, grow and contribute beyond the immediate job scope