Kinexcs is an AI-driven health platform & wearables company enabling and empowering people for mobility and a better quality of life. The company is focused on reducing the burden of musculoskeletal conditions, which affects about 25% of the global population, and is marketing multiple products developed using proprietary technologies. The flagship product KIMIA Recover is a comprehensive recovery management system for the knee surgical patients. The product was the National Winner and International Top 20 of the prestigious James Dyson Award 2020 and has gained traction with major implant companies, public hospitals, and orthopaedic clinics.
The Customer Success Specialist is a crucial role that ensures the delivery of the best-possible customer experience to patients, clinicians, and other stakeholders. The Customer Success Specialist shall work closely with the marketing, sales and operations team, maintain healthy relationships with patients, clinicians, and hospital personnel, nurture close ties with key accounts, and ensure customer requirements are being addressed consistently.
Support patients, surgeons/nurses/physiotherapists and other healthcare professionals for the use of Kinexcs’ products.
Be the owner of customer experience, attend to customer inquiries, and address customer concerns, gather customer feedback for product and service improvement.
Establish and maintain a professional brand image by offering professional care and services for customers.
Maintain updated knowledge of relevant orthopedic procedures, workflows, and latest developments in orthopedic care and rehabilitation.
Prepare, deploy and retrieve Kinexcs’ equipment from end-users.
Build and maintain positive working relationships with key customer accounts.
Any other ad-hoc operational duties assigned.