About the company: 
Our client is a Fortune 500, end-to-end IT services company helping clients harness the power of innovation to thrive on change and guide their digital transformation journeys.
The Company's Innovation Laboratory is a center of excellence in next generation Digital Technologies. Comprising of digital technologists with deep domain knowledge, this team helps enterprise customers to accelerate on their digital transformation journey. The Digital Innovation Laboratory partners with customers to build essential components – early digital roadmaps, experimental implementations of new technology, ongoing automated operation of digital processes and technology at global scale. The Digital Innovation Lab also functions as an incubation center for next generation solutions; Digital Innovation Laboratory collaborates with the company's Worldwide Platform teams to develop industry specific technology platforms for global customers.
Job Description and Requirements:  
  • Work within a leading employer in the IT Software industry
  • Work alongside & learn from best in class talent
  • Work within a Global MNC
The Job
Duties & Responsibilities:
  • Monitor the endpoint protection service queue for change requests and ensure changes are implemented within the agreed SLA following strict internal change control processes
  • Work directly with account support team and end users on operational problem resolution, and on event, policy, and incident resolution
  • Review security alerts, action as appropriate and initiate escalations to other relevant support teams
  • Respond to account support team, monitoring team, and client escalations as necessary to adequately support the endpoint protection service
  • Understand, contribute to and align activities with endpoint security policy optimization
  • Create and maintain knowledge documents and playbooks outlining support procedures and workflows
  • Work closely with monitoring team enable their learning and understanding of support processes and procedures and to assist in information and knowledge transfer
  • Assist operational issue resolution, including working with other internal technology teams and partners/vendors
  • Assist with regular platform maintenance and upgrades planning and execution
  • Assist the security architect & subject matter experts with technical issues and testing
  • Generate scheduled and ad-hoc reports for service monitoring and tracking purposes
  • Performs other job-related duties as assigned, including support ticket resolution and tracking.
The Profile
Required Qualifications/Skills:
  • Bachelor's degree in Computer Science, System Engineering or related field
  • Singaporeans only due to the nature of the projects and requirements
  • Keen interest in doing hands-on work in security systems, including firewalls, intrusion detection systems, authentication systems, and log management
  • Strong analytical/problem solving ability, strong influence and negotiation skills, very strong written and verbal communication skills and excellent relationship management skills. Strong customer service skills and orientation
  • Must be a creative and independent thinker with the ability to translate technical requirements and challenges into results
  • Motivated self-starter able to work independently with minimum supervision
  • With leadership role exposure in small projects or parts of larger projects
  • Strong written and oral communications skills
  • Knowledge of configuration, policy, and event workflows and playbooks will be advantageous
  • Knowledge on phases of operating systems HW, SW and concepts on at least one platform will be advantageous
  • Understanding of the security principles, techniques, and protocols will be advantageous
Apply this role using the following link:

Job Type

Full Time


$2,500 to $4,100 per month



Closing Date

Jun 11 2019