Cybersprout is a web technology and solution provider that aims to help small and midsize companies to quickly implement IT and ecommerce solutions effectively and professionally. Our range of services and solutions are designed to meet the needs of SMEs in Singapore, keeping in tune to the unique requirements of our clients.
What You Will Be Doing
Cybersprout is looking for a full-time IT assistant to join our team. We are
looking for a young, proactive and attentive to details candidate, who is willing to
learn and contribute to Company’s success.
Duties would primarily consist of maintaining IT assets (internal and external) in
operational state, maintaining IT documentation for ongoing IT projects in actual
state, assisting colleagues who are experiencing any procedural or operating
difficulty with the use of IT applications, equipment, or services and ensuring
that an effective solution of the problem is provided to the user.
In this role, you will be responsible for administration and internal support of
the Company’s information assets.
Essential Job Functions:
✓ Provides support for Information Technology products and services;
including answering questions, troubleshooting problems, instructing colleagues
about software or hardware features and functionality. Properly escalates
problem to other IT staff if it cannot be solved or requires involvement of other
colleagues.
✓ Documents internal procedures and keeps IT department activity and
reference documentation updated. Keeps track of internal projects
✓ Troubleshoots and installs printers, PC's, mobile devices, and other
technology based devices.
✓ Manages and tracks multiple IT-related contracts including domain
names leases, SSL certificates, other services. Prepares monthly reports
regarding payments to contractors.
✓ Maintains inventory of all equipment, software and software licences.
✓ Maintains enquiries to contractors related to different IT issues or
requests.
✓ Escalates problem to corresponding IT unit and tracks resolution till
problem is completely resolved.
What You Need for this Position:
✓ Minimum a Diploma in Information Technology or related field with 1-2
years of experience in basic hardware, software, and network
administration/troubleshooting, or equivalent training and/or education are
preferred.
✓ 2+ years’ experience on Windows 7/8/10, Mac OS and related hardware.
✓ Mac and PC hardware, Printers, scanners, computer peripherals.
✓ Proficient in Microsoft Office 365 (Word, Excel).
✓ ITIL certification/knowledge will be a huge plus.
Send application to margaret@cybersprout.com
Job Type
Salary
Status
Closing Date
