SendForensics Pte Ltd
About the company: 

Since 2013 SendForensics has been providing advanced email security, deliverability and compliance solutions to organisations worldwide. Proudly founded and headquartered in Singapore.

Job Description and Requirements:  

Take the first step towards a career in cybersecurity, digital marketing or customer experience, with this entry-level customer support role for our flagship SaaS platform. Learn specialist skills in in-demand fields (email security, deliverability, compliance, data-privacy and more), and engage in dialogue with business customers from all over the world. Experience working in a successful startup with opportunities for rapid career-growth.

What are the primary responsibilities?

  • Help customers with their enquiries via Helpdesk system
  • Troubleshoot technical issues
  • Liaise with SaaS Product team for improvements based on nature of enquiries and customer-feedback
  • Improve the efficiency of the overall support process

What do you need to apply?

  • Minimum of Bachelor's Degree, Post Graduate Diploma or Professional Degree in Computer Science/Information Technology/Electronic Engineering (or related disciplines)
  • Fluency in written and spoken English
  • Singaporean Citizenship or Permanent Residency
  • Recent graduates welcome, training provided!

What would a preferred candidate possess?

  • Excellent communication and interpersonal skills
  • Prior customer service/support experience - online or offline
  • Technical knowledge of email sending/receiving systems, email authentication protocols (e.g. SPF/DKIM/DMARC), anti- spam/phishing techniques etc.
  • Email marketing knowledge/experience

Interested? Send a CV and introduce yourself:

Please note that due to time constraints we can only respond to shortlisted candidates.

Job Type

Full Time


S$2,500 - 3,500 p/m plus benefits



Closing Date

Nov 30 2021